DDC Australia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or place an order with us.

1. About Us

DDC Australia is an Australian manufacturer of industrial and commercial textile products.

Address 7 Hilton St Dandenong VIC 3175 Australia Phone +61 3 9459 7877

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. Information We Collect
When you use our website or place an order, we may collect personal information including:
  • Name
  • Business name (if applicable)
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details and purchase history
  • Information provided through enquiry forms, contact forms or emails

We may also automatically collect certain technical information when you visit our website, such as:
  • IP address
  • Browser type
  • Device information
  • Website usage information through cookies and analytics tools
3. How We Use Your Information
We use the information we collect to:
  • Process and deliver customer orders
  • Communicate with you regarding orders, enquiries or support requests
  • Provide customer service
  • Improve our website and services
  • Maintain website security and prevent fraud
  • Meet legal and regulatory obligations

DDC Australia only collects personal information that is reasonably necessary for the operation of our business.
4. Payments
Payments on our website are processed securely through third-party payment providers including:
  • eWAY
  • PayPal
  • Apple Pay
  • Google Pay

DDC Australia does not store credit card details. Payment information is processed securely by the relevant payment provider.

5. Shipping and Order Fulfilment

When you place an order, your delivery information may be shared with shipping providers such as Australia Post in order to deliver your order.

Only the information required to complete the delivery is shared with the carrier.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
  • Remember user preferences
  • Improve website functionality
  • Analyse website traffic and usage

Cookies help us improve the performance and usability of the website. You can disable cookies through your browser settings if you prefer.

7. Disclosure of Information

DDC Australia does not sell, rent or trade your personal information.

Your information may only be shared with trusted service providers where necessary to operate our website or fulfil orders, including:
  • Payment processors
  • Shipping providers
  • Website hosting providers
  • Technical support or website maintenance providers

These service providers are required to handle personal information securely and only for the purpose of providing their services.

8. Data Security

DDC Australia takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:
  • Secure website connections (HTTPS / SSL encryption)
  • Secure payment gateways
  • Controlled access to business systems where customer information is stored
9. Access and Correction of Personal Information

You may request access to the personal information we hold about you. If any information is inaccurate or incomplete, you may request that it be corrected.

To request access or correction, please contact us using the details listed in this policy.
10. Australian Privacy Law

DDC Australia handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

11. Website Links

Our website may contain links to external websites operated by third parties. These websites are not controlled by DDC Australia, and we are not responsible for their privacy practices or content.

We recommend reviewing the privacy policies of any external websites you visit.

12. Changes to This Policy

DDC Australia may update this Privacy Policy from time to time. Any changes will be published on our website.

13. Contact Information

DDC Australia 7 Hilton St Dandenong VIC 3175 Australia

Phone: +61 3 9459 7877